How long will I need to wait to receive my Chiminea?
Orders will normally be shipped from our warehouse within 2 working days of order subject to stock availability. Should we be unable to ship within 5 working days we will contact you to advise of the situation and ascertain your requirements. Cast Iron Chimineas are shipped on a 2/3 working day delivery service while Cast Aluminium Chimineas are shipped on a next working day parcel service. Specific delivery dates can be catered for provided ample notice is given. A premium may be charged for this service. We will ask for a contact telephone number at the point of order.

How will my Chiminea arrive?
Cast iron Chimineas are heavy and the delivery driver may well need some assistance unloading the item for you. If necessary the box can be opened on the vehicle and the components unloaded individually. Cast aluminium Chimineas however are much lighter and will be delivered as a large, but much more manageable, parcel. Signatures will be required with each method of delivery.

Will I need to assemble my Chiminea?
Chimineas are supplied boxed and will need some simple assemble when received. A screwdriver and small spanner set is all that is required. Assembly is easier with 2 people as some of the component parts are quite heavy, especially with some of the cast iron versions. Full instructions are provided. Assembly time is about 30 minutes.

Where should I position my Chiminea?
Cast Chimineas are outside products and should never be used indoors. Due to their excellent heat output, care must be taken to site your Chiminea on a firm, level, non-combustible base, not directly onto wooden surfaces and away from wooden fences or other combustible materials. The Chiminea should not be positioned underneath overhanging branches, or anything else that may be set alight.

Can I use my Chiminea straight away?
CALFIRE Chimineas are hand painted using high temperature paint. To assist in the paints curing process, and to provide an improved rust protection, it is advisable to comply with the following simple instructions immediately you position your Chiminea:

• Fit the cooking grate between the Chimineas bowl and the collar/chimney. This should not normally be fitted while using the Chiminea for heating, but will allow the paint on the grate to cure at the same time as on the rest of the unit. Extreme care needs to be taken during this process, as the Chiminea will not be as stable as in normal use.
• Using kindling only, light a small fire that should burn for 15-20 minutes.
• While the Chiminea is still warm, set and light another 15-20 minute kindling fire.
• A full fire should then be burnt for approximately 45-60 minutes, again starting while the Chiminea is still warm, then allowed to cool naturally.

Your paint should now be cured. During this curing process try not to breathe in the fumes as although they are not poisonous (almost all CO2), and are extremely unlikely to cause a problem when outside, they can cause dizziness.

Are Cast Chiminea Dangerous?
Some companies suggest that Cast Chimineas are dangerous because of the temperatures they reach. Well it’s obvious that a garden heater that gets hot will radiate more heat, over a much greater area, than one that doesn’t! So the choice is yours, do you want the most effective heater in a design that will truly enhance your patio area and be the topic of conversation for family and friends for many years to come. Or do you want to play safe and opt for a clay chiminea that will at first look great, but will not provide anywhere near as much heat, and is likely to crack and possibly fall apart, often after a very short time. Do you consider barbeques to be dangerous? The same common sense approach is required with both products.